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FAQ

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■Please also refer to the shopping guide .

About Protein

1. What is protein?
Protein is "protein." Proteins are made up of amino acids. Many different types of amino acids play a role in building the human body and maintaining its health.
2. Does the body need protein?
It is necessary. Protein is one of the five major nutrients.
After water, the main component that makes up the human body is protein. Muscles, hair, nails, skin, bones, internal organs, and even blood all exist and function because of protein. The currently popular enzymes, the immune system that protects the human body, and hormones are also made up of protein.
3. What happens to your body when you take protein?
Eating protein helps build the muscle your body needs.
This muscle increases your metabolism and creates a body that is less likely to gain weight.
In addition, by taking in protein, your hair, nails, skin, and other parts of your body that are made up of protein, will become shinier and more energetic.
4. Will taking protein make me gain weight?
Although plant-based proteins, which are relatively low in fat, can lead to weight gain, they are unlikely to lead to obesity.
Taking protein builds muscle and may cause temporary weight gain, but it is said that after that, the muscle will burn fat and the body will become toned over time.

Plant and animal proteins

1. What are plant and animal proteins made from?
Plant proteins are also found in soybeans, peas, rice, hemp seeds, etc. Representative animal protein sources include whey, the clear part of yogurt and cheese, and casein, which is also a by-product of dairy products.

Reference article: Differences between animal and plant protein - Nutritionist's Column Vol.4
2. What are the benefits of choosing plant-based protein?
The main advantage of plant-based proteins is that they contain less fat than animal-based proteins.
If your goal is not to build muscle and bulk up, but rather to be healthy, beautiful, and have a supple, toned body, we recommend choosing plant-based protein.

How to take protein

1. When should I take protein?
The best time to take protein is after exercise.
However, plant-based proteins like GRØN are low in fat, so we recommend eating them first thing in the morning, as a snack, or an hour before going to bed.

Reference article: When to take protein ~ Nutritionist's Column Vol.5
2. How much protein do I need per day?
The recommended amount of protein needed per day is 40g for a 40kg person and 50g for a 50kg person.
To put it simply, the recommended intake is 1 to 1.2 times your body weight converted from kg to g (1.5 times for those who exercise).
Regardless of age, from babies to the elderly, the required intake of protein remains the same.
3. How long will it take for my body to see changes after I start drinking protein?
It is said that the skin turnover takes 28 days for women in their 20s, or generally speaking, one's age x (1.5 to 2 days), and it takes about two months for changes to occur in the muscles and body.
If possible, we recommend that you continue doing this little by little while moving your body.
4. Is consuming too much protein bad for your body?
Too much of anything is not good for your body.
First, take a look at your diet and lifestyle.
If you normally eat a lot of meat, fish, beans, etc., taking in additional protein may be too much.
Also, it is more important to take in appropriate amounts on a continuous basis than to take in a lot all at once.
Since protein is absorbed into the body through exercise, it is recommended to take it after exercising as much as possible.

About GRØN products

1. What makes GRØN different from other proteins?
GRØN's protein is simple, yet unique in that it provides nutrients other than protein.
This is a convenient, economical protein powder that not only provides protein, but also vitamins and minerals that modern people tend to lack, phytochemicals such as polyphenols and cartenoids, dietary fiber, and more, all at once.
2. Which product should I choose?
They have different base proteins, ingredients, and superfoods. Choose based on the effects you want, your preferences, allergies, etc.
3. What is the TOF in the Criollo Berries and Matcha All Stars logos?
This is the TOTAL FOODS logo. These two products are collaboration items with TOTAL FOODS, the food division of the training gym Total Workout. They are plant-based protein blends that go perfectly with training.
4. Are GRØN products gluten free?
GRØN products are completely gluten-free and do not contain any wheat, barley or rye.
The factory where it is produced does not process any foods containing gluten.
5. Are GRØN products vegan?
GRØN products are vegan and do not contain any animal products.
Due to allergies and eating habits, we design our products to be delicious for vegans, but they can also be adapted to suit your preferences, such as by adding eggs or dairy products.
6. Are GRØN products allergy-free?
Some GRØN products contain soybeans and yam, which are among the 28 allergy-causing substances. (Please note that this does not include products created in collaboration with other companies, such as original sweets.)
If you have any other food allergies, please check the ingredients carefully and use as instructed by your doctor.
<List of allergy-related products (out of 28 items)>
・Protein Blend Criollo Berries: None ・Protein Blend Matcha All Stars: None
・Protein Blend Golden Warrior: Yam ・Protein Blend Green Monster: Soy ・Protein Blend Red Heat: Soy ・Pancake Mix & Protein: Soy ・Functional Soup Holy Moly Green: None ・Functional Soup Purple Yam Dream: Soy
7. Do GRØN products contain food additives?
The only food additive used in GRØN products is the baking powder (aluminum-free) used in PANCAKE MIX PROTEIN.
We do not use any preservatives, sweeteners, coloring agents, flavorings, etc., as well as preservatives, stabilizers, or artificial sweeteners.
8. Can GRØN protein blends and soups replace meals?
GRØN protein blends and soups are designed as dietary supplements.
If you are drinking protein only as a drink, it is ideal to supplement missing nutrients, and if you are replacing a meal, it is ideal to add it to simple foods such as a banana, make a smoothie in a blender, or take it with yogurt, granola, or corn flakes.
If you want to make it even easier, we recommend mixing it with a nutritious drink such as almond milk, soy milk, or cow's milk.
9. What is the recommended way to consume GRØN protein blends and soups?
You can enjoy it according to your mood or the nutrients you want to take in other than protein.
*Water: For those who want to reduce calories and want a light drink *Oat milk: Rich in dietary fiber and calcium *Unsweetened soy milk: Rich in protein *Almond milk: Rich in vitamin E and dietary fiber *Coconut milk: Rich in medium-chain fatty acids, potassium, iron, magnesium and other minerals *Rice milk: Rich in carbohydrates, vitamins and mineralsIt is not too sweet, so it goes well with sweet drinks such as yogurt drink or orange juice.

Please refer to the recipe collection. > Recipe collection
10. Can I use GRØN protein blends as an ingredient or coloring?
Is possible.
We have also published recipes on our website, so please feel free to use them as a reference. > Recipe Collection
11. Is GRØN protein good for skin and hair?
The main components of skin and hair are proteins, and by ingesting the nutrients contained in superfoods, you can expect a variety of positive effects.

(See reference article below)
Skin Care and Protein ~ Nutritionist's Column Vol.6
Hair Care and Protein ~Nutritionist's Column Vol.3 (Part 1-Part 2)

Precautions when consuming GRØN products

1. Are GRØN products gluten free?
GRØN products are completely gluten-free and do not contain any wheat, barley or rye.
The factory where it is produced does not process any foods containing gluten.
We do not use any preservatives, sweeteners, coloring agents, flavorings, etc., as well as preservatives, stabilizers, or artificial sweeteners.
2. Are GRØN products safe for children and the elderly to consume?
GRØN products are designed to be safe for people of all ages to consume.
3. If a child drinks GRØN products, how much should they drink at one time?
The recommended dosage is half the adult dose.
If you are giving this product to infants or small children, we recommend that you consult a doctor as a precaution.
4. Are GRØN products safe for people with diabetes?
GRØN products are not too sweet, but because they do not contain artificial sweeteners, there is a certain amount of sugar. If you have been diagnosed with diabetes, we recommend that you check the amount of sugar on the back of the label and the amount of sugar contained in the ingredients you are mixing with the product, and consult with your doctor.
5. Are GRØN products safe for pregnant women to consume?
GRØN products contain highly nutritious ingredients.
If you are in the early stages of pregnancy, pregnant, or have a chronic illness, we recommend that you check the ingredients carefully and consult a doctor if you are still concerned.
6. How should I store my GRØN products after I have opened them?
It is fine to store it at room temperature, but please consume it as soon as possible after opening. We recommend storing it in the refrigerator, avoiding extremely hot and humid places such as summer and rainy season. Also, please store it with the zipper tightly closed to prevent insects from getting in.

About the raw materials of GRØN products

1. Are GRØN products organic?
GRØN products are not organic.
Some of the ingredients used are organic, but others are not.
We carefully select our raw materials based on our own criteria, and we make an effort to meet with producers as much as possible and check the production situation before purchasing them.
2. What are your criteria for selecting raw materials for GRØN products?
We source from trusted producers and select ingredients that are called superfoods because they are extremely nutritious. Highly nutritious ingredients made by trusted producers are the criteria for selecting raw materials for GRØN products.
3. What kind of agricultural ingredients do you use for GRØN?
GRØN's products range from substandard products that are not available on the market to products with perfect shapes. We believe that all products that come from the same field have the same value. For that reason, we make it a priority to purchase and sell all products grown in the field at the same price, regardless of color or shape.
4. Are there plans to produce GRØN products other than powder?
Although we are considering developing derivative products using powder, we place great importance on creating products that are based on powder.
GRØN wanted to deliver valuable agricultural products, whole and in their entirety, to the lives of people living in the modern world at any time and with ease, and this led them to create a long-lasting, easy-to-drink powder.
We saw the future in being able to connect with producers using modern technology to turn ingredients that are normally difficult to eat due to their unique flavors or transportation issues into powder form.
5. What are the superfoods in GRØN products?
The definition of a superfood is a food that is more nutritious than ordinary foods, or a food that contains exceptionally high amounts of a certain nutritional or health component.
We believe that superfoods include colorful agricultural products that are rich in phytochemicals and have strong antioxidant properties, such as green chlorophyll, purple anthocyanins, orange beta-carotene, and white isoflavones, as well as fermented foods that are rich in enzymes and lactic acid bacteria.
6. What kind of cane and beet sugar does GRØN use in its products?
We use what is called brown sugar, which is not completely refined, such as cane sugar and beet sugar. It is squeezed at high temperature, so it is safe for children to eat.

About GRØN's original shaker

1. The lid separates into two. Is this a defective product?
This is not a defective product. It is a patented technology (currently out of patent) of a product called a Mason jar, which prevents water from leaking even when filled with water and shaken.
2. Is it okay to put hot water or drinks in it?
For cold items only. Not for hot items.
3. Can I use a microwave?
It can not be used.
4. Can GRØN's original shakers be used for other purposes?
They can be used for food storage, pickling, and can be stacked for convenient storage in a cabinet.
5.Are there any other points I should be aware of?
- The inner lid is sharp, so please be careful not to cut your fingers.
-The lid is prone to rust, so please do not leave it wet.
- Do not clean with abrasives or other cleaning methods that may scratch the glass.


About GRØN Online Store

1. How much is the shipping fee?
The shipping fee is 700 yen (tax included) nationwide.
For purchases of 9,900 yen or more (tax included), subscriptions and some products are free of shipping charges.
2. What payment methods do you accept?
You can choose from the following methods:
*Please note that subscription purchases can only be paid for by credit card.

・Credit card payment (VISA, MasterCard, JCB, AMERICAN EXPRESS)
・Convenience store payment (Family Mart, Ministop, Lawson, Daily Yamazaki)
・Smartphone payments (PayPay, MelPay, LINE Pay)
・Amazon Pay
・Apple Pay
・Google Pay

[About credit card payments]
Payment is limited to one time only.
・We use a payment agency (Shopify Payment).
・The date of your order will be considered the "credit card usage date."
・The closing date for credit cards differs depending on the credit card company you use. Please check with your credit card company.
Depending on the closing date, you may be billed the following month or later.

[About convenience store payments]
・A fee of 190 yen will be charged.
- Payment is required in advance and the product will be shipped once payment has been confirmed.
・You will be notified of the number required for payment at the convenience store. All you have to do is tell the number to the convenience store clerk verbally when paying, or print out a payment slip at the terminal in the store to complete the payment.
・Recommended for those who do not want to use a credit card or do not have one.

[About smartphone payments]
・You will automatically be redirected to a screen where you can choose which app you would like to use to make the payment: PayPay, LINE Pay, or Merpay. Please select the app you would like to use to make the payment.
・Payment methods that have a points system allow you to accumulate and use points.

[About Amazon Pay]
- You can easily select your payment and shipping address based on your Amazon account information.
・If you use Amazon Pay, you can still use coupons and points on the GRØN official online store. You will also receive points according to the amount of the payment.

[ About Apple Pay]
- You can easily select your payment and shipping address based on your Apple account information.

[ About Google Pay]
- You can easily select your payment and delivery address based on your Google account information.
3.How long does it take from ordering to shipping?
We will ship within 3 business days (excluding New Year's holidays, Saturdays, Sundays, and public holidays).
4. Can I specify a delivery company?
You cannot specify the shipping company.
All ordered items will be delivered by Yamato Transport.
5. Do you offer cash on delivery?
It does not correspond
6. Do you provide gift wrapping?
Choose a gift set.
> Gift items available here
7. Can I get a receipt?
Yes, we can. Please write that in the comments section of your shopping cart.
8. Will an invoice be included with my package?
It will be included with the product. (It will not be included with gift sets.)
If you do not need an invoice, please enter "No invoice required" in the comments section of your shopping cart .
9. Can I return purchased items?
We will only respond if there is a defect in the product. In addition, we may respond due to unavoidable circumstances, but in that case, we ask that you return the product unopened within 8 days of arrival and pay the shipping fee.
10. Can I make a guest purchase?
Yes, you can. If you register as a member, you will have access to points and various other benefits, so please consider registering.
> Proceed to member registration

Regarding regular service

1. Are there any minimum orders I must make?
No.
2. How can I cancel my subscription?
Please cancel your subscription on your My Page at least 5 days before the scheduled shipping date.
3. Can I skip or cancel a scheduled service?
You can change it on My Page.
4. Can I change the product in my subscription?
You can make changes on your My Page up to 5 days before the scheduled shipping date.
5. When will the subscription payment be processed?
The first payment will be completed immediately after purchase. From the second time onwards, payment will be completed automatically every time.
Example [Order interval: 1 month]
First broadcast: April 30, 2024
2nd time: May 29, 2024
3rd time: June 29, 2024
6. Can I order other products separately from the regular delivery?
Yes, that is possible. Please note that if you purchase an item for less than 9,900 yen, an additional shipping fee will be charged.

Other

1. Is it possible to purchase for retail sale?
Please contact us using the contact form.
> Contact Form
2. Is it possible to conduct interviews?
Please contact us using the contact form.
> Inquiry form
3. Can I purchase ingredients for use in restaurant menus?
Please contact us using the contact form.
> Inquiry form